40 www.kodak.com/go/support
Troubleshooting
Camera/computer communications
Camera freezes up
when a card is
inserted or
removed.
Turn the camera off, then back on. Make sure the camera is turned off
before inserting or removing a card.
Memory card full. Insert a new card (see page 3).
Transfer pictures to the computer (see page 34).
Delete pictures/videos (see page14).
Memory card and
internal memory
full.
Transfer pictures to the computer (see page 34).
Delete pictures/videos (see page14), or insert a new card
(see page3).
If... Try one or more of the following
The computer does
not communicate
with the camera.
Visit www.kodak.com/go/c913support,
www.kodak.com/go/cd913support.
Turn on the camera (see page 2).
Install new batteries (see page 1) or charge rechargeable batteries.
Connect the USB cable to camera and computer port (s ee page 34).
Install the software (see page33).
Disconnect the USB cable. Close all software applications. Re-install
the software (see page 33).
Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
Disconnect the USB cable. (If using camera dock or printer d ock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page33).
Disconnect the USB cable. Close all software applications. Re-install
the software (see page 33).
If... Try one or more of the following