Troubleshooting and support
www.kodak.com/go/support 18
Picture frame problemsIf... Try one or more of the following
Frame does not
turn on.
■Make sure the power cable that was included with your frame is
connected securely (see page3).
■Unplug the power cable for 5 seconds, then reconnect the cable.
Press the power button.
Frame freezes up or
doesn’t work
properly.
■Unplug the power cable for 5 seconds, then reconnect the cable.
Press the power button.
■Reset the frame. Press the Play and Power buttons (see pagei) at
the same time, and hold for 5 seconds. (Resetting your frame does
not erase your saved files.)
Nothing happens
when a memory card
or USB device is
connected.
■Insert a certified SD/SDHC/MMC/XD Card, with images, into the
upper designated card slot, then push to seat it (see page5).
■Insert a certified MS/MS Pro Duo Card, with images, into the lower
designated card slot only, then push to seat it (see page5).
IMPORTANT:
Do not insert an MS Pro or MS Pro Duo card in the
top slot. It may be difficult to remove.
■Make sure the USB device is connected securely (see page5).
■Make sure the file format of your pictures is supported. (See
page23).
NOTE: Pictures may take a longer time to display when the files are large or when
using a large capacity memory card or other connected device.