Troubleshooting

www.kodak.com/go/support 43

Computer/connectivity problems
You cannot take a
picture
■Turn the camera off, then on again.
■Depress the Shutter button all the way (see page6).
■Insert a new/charged battery (see page1).
■Memory is full. Transfer pictures to the computer (see page37),
delete pictures (see page22), or insert another card.
Memory card not
recognized or camera
freezes with card
■Card may be corrupted. Format the card in the camera (see
page36).
■Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■To view pictures on a card or in internal memory, see page21.
Status Solution
Slide Show does not
run on an external
video device
■Adjust the camera Video Out setting to NTSC or PAL (see
page36 ).
■Make sure the external device settings are correct. (See the
device’s user guide.)
Computer does not
communicate with
the camera
■Turn off the camera, then turn it back on.
■Make sure the battery is charged and installed correctly (see
page1 ).
■Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page37). Then
turn on the camera.
■See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution