Lennox Hearth 8560 22 , Receiving Intercom Calls

22 Inter-Tel® Model 8560/8660 User Guide

GETTING STARTED

If there is no answer or if the endpoint is busy when you place an intercom call,

you can do any of the following:

• To leave a station message: Press or the LEAVE MESSAGE menu button

and then hang up.

• To leave a voice mail message: Press or the LEAVE VOICE MAIL menu

button to call the endpoint’s mailbox. (See page36 for more message op tions.)

NOTE: This option is only available if the called endpoint has a voice mailbox.

• To camp onto a busy extension: Stay on the line and wait for the endpoint to

become available. Do not hang up. After the system timer expires, you hear

music until the endpoint is available.

NOTE: You cannot camp on to an endpoint if it is in DND mode.

• To request a callback (queue on to the endpoint): Press the QUEUE menu button

and hang up. When the endpoint is available, your endpoint rings. (To cancel the

queue request before the callback, press .)

• To use the Off-Hook Voice Announce feature (if the called endpoint is pro-

grammed for it): Do not hang up. After the busy signals stop, you are automati-

cally connected and may speak. (If you hear music or if the endpoint is in DND

mode, your off-hook voice announce call will not go through.) This allows you to

talk to the endpoint user on his or her handsfree speakerphone, even though the

user already has a call in progress on the handset. This feature is not available if

your endpoint has the Ring Intercom Always feature enabled.

Receiving Intercom Calls

Your endpoint can receive both intercom and non-handsfree intercom calls. If the

handsfree feature is enabled on your endpoint, intercom calls are automatically

answered. Non-handsfree intercom calls (see page21) override the handsfree option.

If your handsfree feature is disabled, or if you receive a non-handsfree intercom call,

you must pick up the handset or press a button to answer the call.

To enable or disable your endpoint’s handsfree answering feature:

With the handset in the cradle, dial .

To receive an intercom call:

If the handsfree feature is enabled, respond handsfree.

If the handsfree feature is disabled, press or or lift the handset for privacy.

MSG

MSG

6

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IC

Contents

Main Page 1 QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL PLACING AN OUTSIDE CALL ANSWERING AN INTERCOM OR OUTSIDE CALL PLACING A CALL ON HOLD 2 P FORWARDING CALLS RESPONDING TO A WAITING CALL CHANGING VOLUME LEVELS 3 P TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER , or the flashing button to return to the caller. (Press TRANSFERRING A CALL TO VOICE MAIL 4 A RECORDING AND SENDING VOICE MAIL MESSAGES MESSAGE OPTIONS* # TELEPHONE SYSTEM AND V OICE M AIL FEATURE G USING VOICE MAIL STANDARD VOICE MAILBOX MAIN MENU: REMOTE FEATURE ACCESS DO-NOT-DISTURB MESSAGES DIALPAD CHARACTERS Notice PRODUCT DISPOSAL INSTRUCTIONS iii FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE Table of Contents CONTENTS PAGE iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 Model 8560/8660 Connectors Back of Endpoint IP Endpoint Exceptions 6 FINDING YOUR WAY Feature Button Functions LCD and Menu Buttons 8 Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M 10 Enterprise Messaging 12 Automatic Speech Recognition (ASR) WHAT YOU SEE AND HEAR 14 S OFTWARE C , Getting Started 16 ADJUSTING YOUR ENDPOINTS VIEWING ANGLE ADJUSTING YOUR ENDPOINTS LCD CONTRAST SETTING UP VOICE MAIL 18 Initializing Your Mailbox Recording Your Personal Greetings 20 Recording Your Voice Mail Directory Name 21 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 22 Receiving Intercom Calls Page 24 Outside Calls Placing Outside Calls 25 Receiving Outside Calls Emergency Calls Call Waiting 26 PLACING CALLS ON HOLD 27 PLACING CONFERENCE CALLS 28 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 30 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls 32 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 34 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 35 Enhanced Speakerphone Mode 36 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ( ACCESSING YOUR MAILBOX 38 DISABLING AND ENABLING ASR ACCESSING VOICE MAIL MESSAGES Listening to Voice Mail Messages 40 41 Recovering Deleted Voice Mail Messages 42 Recording and Sending Voice Mail Messages 43 44 Canceling Unheard Voice Mail Messages USING DO-NOT-DISTURB MODE 46 USING REMINDER MESSAGES Page Moving On 50 SETTING ENDPOINT PREFERENCES Endpoint Configuration Changing Volume Levels Selecting a Ring Tone Enabling Background Music Changing Keymaps Enabling Automatic Call Answer 52 Changing the Language Returning to Default Operation SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 54 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 56 Programming a Fax Destination Changing the Message Search Order 58 Programming Remote Messaging Page 60 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers Page 62 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 64 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B 66 PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 68 USING ACCOUNT CODES SCREENING CALLS 69 USING CALL LOGGING 56789 TU OCT 23 08:23A SUSAN JONES 4809619000 WE OCT 24 10:30A 70 USING DIRECTORIES Telephone Directory Intelligent Directory Search (IDS) 67890 *JOHN SMITH JOHN TAYLOR << 21/35 >> 71 72 Basic Search Voice Mail Directory 74 * PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 76 Remote Feature Access 77 REQUESTING AGENT HELP 78 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 79 Logging In and Out of ACD Hunt Groups 80 Ending an ACD Hunt Group Call Using E-Mail Reader 82 E-MAIL READER FEATURES 84 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 86 ACCESSING E-MAIL MESSAGES 88 89 USING MAIN MENU E-MAIL READER COUNT 90 ACCESSING FAX MESSAGES 91 RECOVERING DELETED MESSAGES 92 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. NOTE: In most menus, you can say Cancel or press to return to the previous menu. Say Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 98 Page 100 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 102 Page Page Index A B C 106 D E F G H I K L Q R S T U V W Z Page VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.