Machine to a designated service center. A courier will pick up your Machine
and deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the Machine to your
location. You are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless

specified otherwise) the failing Machine suitably packaged to a designated
location. After the Machine has been repaired or exchanged, it will be made
available for your collection or, for Mail-in Service, the Machine will be
returned to you at Lenovo’s expense, unless your Service Provider specifies
otherwise. You are responsible for the subsequent installation and verification
of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).

When a 5, 6 or 7 type of warranty service is listed, your Service Provider will

determine which type of warranty service is appropriate for the repair.

* This type of service is called ThinkPad EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United

States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone
numbers below.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone

numbers, go to http://www.lenovo.com/think/support and click Support phone

list.

Country or Region Telephone Number
Africa Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact the nearest IBM Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 131-426 (English)
Austria Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
(German)
Belgium Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia 0800-0189 (Spanish)
Brazil Sao Paulo region: (11) 3889-8986
Toll free outside Sao Paulo region: 0800-7014-815
(Brazilian Portuguese)
36 ThinkPad Multi-Burner Plus Ultrabay Slim Drive: User’s Guide