Appendix A. Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your Lenovo Statement of Limited Warranty for a full explanation of Lenovo
warranty terms.
Telephone technical support
Installation and configuration support through the Customer Support Center will
be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number, and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone
numbers, go to http://www.lenovo.com/think/support and click Support phone
list.
Country or Region Telephone Number
Africa
Argentina 0800-666-0011 (Spanish)
Australia 131-426 (English)
A -1
Online technical support
Onli ne technical su pport is av ailabl e during th e life of you r produ ct through the
Lenov o Su pport W eb site at h ttp:/ / www .lenovo.com / think/ su pport.
Dur ing the war ranty p eriod, ass istance for r eplacement or exch ange of defective
components is availa ble. In ad dition, i f your option is i nstalled i n a LLENOVOLenovo
computer, y ou might be entitl ed to service at y our locati on. Your technical
suppor t
representativ e can help y ou determin e the best alternativ e.
Afr ica: +44 (0)1475-555-055
South A fri ca: +27-11-3028888 and 0800110756
Central A fr ica: C on tact
your L enovo Serv ice prov ider
. ©
Copyright Lenovo 2008
©