TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution |
Power LED is not on | *Check if the Power Switch is in the ON |
| position |
| *Power Cord should be connected |
| *Check the Power socket. |
| *Replace new Power Cord. |
No picture, the LED indicator is | *The Signal Cable should be completely |
light up | connected to the computer. |
| *If it is orange, then the monitor and the |
| computer are in dormancy mode. You |
| need press your keyboard or move the |
| mouse to reactivate the system. |
| *If it is blue, please adjust the |
| brightness and contrast by OSD menu. |
| *Check that the computer is switched on. |
| *Check that the signal’s pin are bent or |
| broke. |
Picture is gray | *adjust the brightness and contrast |
| controls. |
Picture bounces or a wave | *Move electrical devices that may cause |
pattern is present in the picture | electrical interference. |
Picture is fuzzy | *17” LCD monitor’s true (physical) |
| resolution is 1280 x 1024. Under the |
| resolution, it will get the best display. |
Missing one of the primary | *Inspect the monitor’s video cable and |
colors (RED, GREEN, or | make sure that none of the pins are |
BLUE) | bent or broke (the pin’s number |
| reference to figure 6) |
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