Chapter 5. Troubleshooting
Sound problems
No sound can be heard from | • Make sure that: |
the speaker even when the vol- | - The Mute function is off. |
ume is turned up. | - The headphone jack is not used. |
| - Speakers are selected as the playback device. |
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Battery problems |
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Your computer shuts down | • Discharge and recharge the battery. |
before the battery status indica- |
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tor shows empty. |
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Your computer operates after |
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the battery status indicator |
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shows empty. |
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The computer does not operate | • The surge protector in the battery might be active. Turn off |
with a fully charged battery. | the computer for one minute to reset the protector; then turn |
| on the computer again. |
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A hard disk drive problem |
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The hard disk drive does not | • In the Boot menu in BIOS setup utility, make sure that the |
work. | hard disk drive is included in the Boot priority order |
| correctly. |
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A startup problem |
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The Microsoft® Windows oper- | • Use the OneKey Rescue system to help solve or identify |
ating system does not start. | your problem. For details about OneKey Rescue system, see |
| “Chapter 4. OneKey Rescue system” on page 33. |
| |
OneKey Rescue system problems | |
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Backup cannot be made. | • You are not currently using a Windows operating system. |
| • There is not enough space to store the backed up data. You |
| will need to free more hard disk space on your system |
| partition (C drive). |
Fail to restore system partition | • The system partition, such as the partition size or the drive |
to factory default. | capacity of C, has been modified. |
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