LevelOne FBR-1416 A,

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Appendix A

Troubleshooting

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the FBR-

1416 and some possible solutions to them. If you follow the suggested steps and the FBR-1416

still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the FBR-1416 to configure it.

Solution 1: Check the following:

• The FBR-1416 is properly installed, LAN connections are OK, and it is

powered ON.

• Ensure that your PC and the FBR-1416 are on the same network seg-

ment. (If you don't have a router, this must be the case.)

• If your PC is set to "Obtain an IP Address automatically" (DHCP

client), restart it.

• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP

Address within the range 192.168.0.2 to 192.168.0.254 and thus com-

patible with the FBR-1416's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the

FBR-1416.

In Windows, you can check these settings by using Control Panel-

Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting

steps.

• Check if other PCs work. If they do, ensure that your PCs IP settings

are correct. If using a Fixed (Static) IP Address, check the Network

Mask, Default gateway and DNS as well as the IP Address.

• If the PCs are configured correctly, but still not working, check the

FBR-1416. Ensure that it is connected and ON. Connect to it and check

its settings. (If you can't connect to it, check the LAN and power con-

nections.)

• Check the FBR-1416's status screen to see if it is working correctly.

Problem 2: Some applications do not run properly when using the FBR-1416.

Solution 2: The FBR-1416 processes the data passing through it, so it is not transparent.

For incoming connections, you must use the Virtual Server or Firewall

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Contents

Main LevelOne FBR-1416 4-port 10/100 Mbps ADSL Modem Router Users Manual Table of Contents Page Chapter 1 Introduction FBR-1416 Features Internet Access Features Advanced Internet Functions LAN Features Configuration & Management Security Features Package Contents Physical Details Front-mounted LEDs Rear Panel Chapter 2 Installation Requirements Procedure 1. Choose an Installation Site 2. Connect LAN Cables 4. Power Up 5. Check the LEDs Chapter 3 Setup Configuration Program Preparation Using your Web Browser If you can't connect Setup Wizard Common Connection Types Page Home Screen Main Menu Navigation & Data Input Mode Screen Data - Mode Screen LAN Screen Data - LAN Screen DHCP What DHCP Does Using the FBR-1416's DHCP Server Using another DHCP Server To Configure your PCs to use DHCP Password Screen Chapter 4 PC Configuration Overview Windows Clients TCP/IP Settings - Overview If using a Fixed (specified) IP address, the following changes are re- quired: Checking TCP/IP Settings - Windows 9x/ME: Using DHCP Using "Specify an IP Address" Page Page Obtain an IP address from a DHCP Server Specify an IP Address Page Page Checking TCP/IP Settings - Windows 2000: Using DHCP Using a fixed IP Address ("Use the following IP Address") Checking TCP/IP Settings - Windows XP Using DHCP Using a fixed IP Address ("Use the following IP Address") Internet Access For Windows 9x/ME/2000 For Windows XP Accessing AOL Macintosh Clients Note: Linux Clients Fixed IP Address To act as a DHCP Client (recommended) Operation and Status Operation Status Screen Data - Status Screen Page Connection Status - PPPoE & PPPoA Data PPPoE/PPPoA Screen Connection Details - Dynamic IP Address Data - Dynamic IP address Connection Details - Fixed IP Address Data - Fixed IP address Screen Chapter 6 Advanced Features Overview Internet DMZ URL Filter URL Filter Screen Data - URL Filter Screen Dynamic DNS (Domain Name Server) Dynamic DNS Screen Data - Dynamic DNS Screen Firewall Rules Firewall Rules Screen Data Firewall Rules Page Incoming Rules Data Incoming Rules Screen Outgoing Rules Data - Outbound Rules Screen Page Firewall Services Data Services Add/Edit Service Data Add/Edit Service Options Data - Options Screen Schedule Data Default Schedule Screen Virtual Servers IP Address seen by Internet Users Virtual Servers Screen Data - Virtual Servers Screen Connecting to the Virtual Servers Page Chapter 7 Advanced Administration PC Database PC Database Screen Data - PC Database Screen PC Database (Admin) Data - PC Database ( Admin) Screen Page Config File Data - Config File Screen Logs Data - Logs Screen Page E-mail Data E-mail Screen Page Network Diagnostics Data - Network Diagnostics Screen Remote Administration Data - Remote Administration Screen To connect from a remote PC via the Internet Routing Overview Routing Screen Using this Screen Static Routing Table Configuring Other Routers on your LAN Local Router Other Routers on the Local LAN Static Routing - Example Router B Router A Segment 0 Segment 2 Segment 1 Wireless Router For the FBR-1416's Routing Table Page Upgrade Firmware To perform the Firmware Upgrade: A Appendix A Troubleshooting Overview General Problems Internet Access Page B Appendix B Specifications Multi-Function FBR-1416 Regulatory Approvals FCC Statement FCC Radiation Exposure Statement CE Approval CE Standards