Scan Interval Table
n Sec.
1 3 Sec.
2 5 Sec. (Default)
3 10 Sec.
4 20 Sec.
Troubleshooting Symptom Possible Cause Action
Keyboard needs to be reset. Unplug the keyboard from
the Console
Keyboard Port, then plug it
back in.
Keyboard Not Responding
Switch needs to be reset. Turn off the computers.
Unplug the KVM cables. Wait
five seconds; then plug the
cables back in and turn the
computers on.
Pressing Hot Keys Gets No
Response
Hotkey sequence input
incorrectly.
Resend the Hotkey
command – press and
release each key in the
sequence individually.
Mouse Not Detected, or
Does Not Respond Correctly
Mouse needs to be reset. Unplug the mouse from the
Console
Mouse Port, then plug it back
in.
Video Problems Resolution and/or
Bandwidth set too high.
Select a lower resolution
and/or bandwidth.