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Appendix A. Troubleshooting
Status LED
After powering up, the Network Camera performs a self-diagnostic to detect any
hardware defects. The following table lists the LED patterns in general. In case of any
fatal error, the LED will blink in a pattern other than those below.
Condition LED color
During self-diagnostic after power on Blink in interchanged green and red
Ethernet signal is lost Steady red till Ethernet is detected
Before network is setup Steady green till IP address is confirmed
After network is setup Blink green every second
Network is setup and audio is disabled Blink green every 4 seconds
Any hardware failure Other patterns
Reset and restore
There is a
button in the back of the Network Camera. It is used to reset the
system or restore the factory default settings. Sometimes
resetting the system sets the system back to normal state. If the
system problems remain after reset, restore the factory settings
and install again.
RESET: Click on the button.
RESTORE: 1. Press on the button continuously.
2. Wait for self-diagnostic to run twice.
3. Free the button as soon as the second self-diagnostic starts.
B. Frequently asked questions
Q What if I forget my password?
A After the Administrator's password is assigned, every access to the Network Camera
Restoring the factory defaults will erase any previous settings. Reset or restore the
system after power on.