Action Yes No
Step 2
aFrom the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
bResend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is solved.
Step 3
Check if you are using a recommended type of paper.
aLoad the specified tray or feeder with a recommended type of paper.
bResend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is solved.
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imag ing unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact customer
support.
The problem is solved.
Solving copy problems
•“Copier does not respond” on page 348
•“Partial document or photo copies” on page 348
•“Poor copy quality” on page 349
•“Scanner unit does not close” on page 350
Troubleshooting 347