LG Electronics 300 Series manual Call Centre Features and Statistics

Integrated Automatic Call Distribution (ACD) Automatically transfer calls around a pre-defi ned group of extensions until answered

If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software includes advanced ACD functionality for you to manage this important resource. You will benefi t from productivity gains resulting from effi cient call handling.

Call Centres Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.

Call Centre Features and Statistics:

•Supervisor can re-route a queued call to a new destination

•Call monitoring by supervisor

•Agents can log on to multiple groups

•Call status on LCD handsets: number of calls in queue, longest time and average time

•Total calls and number of unanswered calls

•Average and longest queued calls

•Number and total time when all agents are busy

•Average ringing and service time

Remote Office Solution The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main offi ce system and in the case of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.

IP Phone or your Laptop Travelling, working from home or even just a different location in the offi ce, Aria’s IP soft phone allows you to remain an integral part of your offi ce’s phone system.