Troubleshooting
General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)
Installation
Symptom | Possible Cause(s) | Possible Solution(s) |
Cannot direct enter | (TV in | If the channel lineup is locked (recommended setting), only |
channel number. | Menu item 028 CH. OVERIDE is set | channels that are active in the TV’s channel lineup can be |
| to 0, i.e., disabled and/or Channel | selected. Set 028 CH. OVERIDE to 1 to allow access for direct |
| Access was denied in Express Script. | keypad entry to all channels. |
| (TV in FTG Mode) The channel | Channel access is restricted to channels included in the FTG |
| entered is not included in the FTG | Channel Map. If necessary, make changes to the FTG Channel |
| Channel Map. | Map using the FTG File Manager. |
No channels present | Auto Tuning (Channel Search) not | Refer to Express Script or Custom Master TV Setup procedure, |
after setup. | run. | as appropriate. Auto Tuning must be run in order for the channel |
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| lineup to be populated. Note for Express Script: You must select |
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| “Execute Auto Search” in the Auto Search screen to run search |
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| (see page 15). To reactivate the Express Script, perform an |
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Picture Reception and Sound
Symptom | Possible Cause(s) | Possible Solution(s) | |
No picture. | TV is turned OFF. | • | Turn TV ON. |
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| • | Power failure? |
| Antenna/cable not connected. | Connect antenna/cable signal to TV. | |
| Connections incorrect. | Check connections on TV. | |
| MPI not connected. | If applicable, connect MPI cable to MPI device. | |
| Encrypted program. | Try another channel. | |
| Wrong tuning band. | Adjust Installer Menu settings. | |
Normal picture, poor or | Broadcast problem. | Try a different channel. | |
no sound. | Audio muted. | Press MUTE or use Volume Up key to increase sound level. | |
| Pillow/TV speaker not configured | Check that Installer Menu items 020 FEATURE LEVEL and 027 | |
| properly. | HOSPITAL MODE are set as required. Also, if applicable, select | |
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| TV Speaker in the Audio Menu. | |
Erratic Operation
Symptom | Possible Cause(s) | Possible Solution(s) |
Installer Menu setup. | Wrong Installer Menu settings. | Adjust Installer Menu settings as required. |
Installer Remote
Symptom | Possible Cause(s) | Possible Solution(s) |
Remote doesn’t work. | Remote not in TV Mode. | Depending on the remote used, you may need to use a MODE |
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| key to put the remote into TV Mode. |
| Not aimed at IR remote sensor. | Point remote at TV’s IR receiver on TV. |
| Remote too far from IR sensor. | Move remote closer to TV’s IR receiver or darken room. |
| MPI not connected. | If applicable, connect MPI cable to MPI device. |
| IR path to TV’s receiver obstructed. | Remove obstructions. |
| Weak batteries. | Replace batteries. |
| Wrong battery polarity. | Check that “+” and |
| Too much light in room. | Dim room light. |
| Remote IR codes do not match | Make sure the Installer Remote is compatible. Contact your LG |
| setting(s) in TV. | dealer, as necessary. Then, check settings both in the TV and on |
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| the remote. IR codes sent by the remote must match the |
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| setting(s) in the TV. |
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