Troubleshooting (Cont.)

Channel Banks Setup Troubleshooting

 

 

CHANNEL PREVIEW - BANK 1

 

 

 

 

 

 

 

 

 

CH 011-001

NORMAL-ADDED

 

 

 

 

 

 

 

 

 

Enter -> Change

 

 

 

 

CC -> VCHIP Menu, Ch. Preview -> Exit

 

 

 

Channel Preview/Banks Setup Menu

 

 

 

 

 

Symptom

Possible Cause

 

 

Possible Solution

Cannot change channel

Channel Access was denied in Express

 

Set CH. OVERIDE to 1 to allow access for channel

status in menu.

Script and/or Installer Menu item 028 CH.

 

status change.

 

OVERIDE is set to 0.

 

 

 

 

Channel Preview/Banks

Express Script Installer Menu Wizard/

 

The Channel Preview/Banks Setup Menu will not be

Setup Menu does not

2-5-5 + MENU (Custom Master TV Setup)

 

available until the TV setup is transferred to the PTC.

appear.

not completed/performed.

 

 

Also, set Installer Menu item 028 CH. OVERIDE to 1 to

 

 

 

 

 

allow access for channel status changes.

Channel is blanked in all

Blanking a channel in one channel bank

 

 

 

channel banks.

will make it blank in all channel banks.

 

 

 

Cannot tune in deleted

 

 

 

 

Select a channel bank where the deleted channel number

channel on Channel

 

 

 

 

is set to NORMAL-ADDED. Direct enter the deleted chan-

Preview/Banks Setup Menu.

 

 

 

 

nel number. Change to the bank in which you want to

 

 

 

 

 

activate the channel. Select “NORMAL-ADDED” on the

 

 

 

 

 

Channel Preview/Banks Setup Menu.

“Inactive TV” message

TV is set up to display “Inactive TV”

 

 

Select another channel bank (1, 2, or 3) to return TV to

appears and then TV turns

message if all channels are “NORMAL-

 

normal operation.

OFF.

DELETED” from Channel Bank 4.

 

 

 

 

Channel found during Auto

Channel was deleted in currently selected

 

If banks were set up, premium channels may only be

Tuning does not tune in with

channel bank.

 

 

available on another channel bank. Select the channel

Channel Up/Down.

 

 

 

 

bank where the channel is set to NORMAL-ADDED. Or,

 

 

 

 

 

direct enter channel number; then go to Channel Preview/

 

 

 

 

 

Banks Setup Menu and select “NORMAL-ADDED.”

When BANK on Installer

Installer Menu item 027 HOSPITAL MODE

 

Set item 027 to appropriate setting for channel banks to

Remote is pressed, TV

is set to 0.

 

 

appear with BANK key presses.

shows Input List Menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

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