LG®Brand Customer Interactive Center
P. O. Box 240007
201 James Record Road
Huntsville, Alabama 35824
ATTN: CIC
Telephone number: 1-800-243-0000
This number is a toll-free number
Follow menu prompts when the call is answered
Web address: www.lgservice.com
Telephone Center Hours of Operation:
24 hours a day, 365 days per year
Service for your LG®Brand Rear Projection Television is provided through LG Electronics Alabama, Inc., the authorized
LG®Brand Service Center for the United States.
LG®Brand DLP Rear Projection Televisions are marketed and distributed in the United States by
LG Electronics Corporation, 2000 Millbrook Drive, Lincolnshire, IL 60069.
CONCERNING PIXEL FUNCTIONALITY: Your DLP Rear Projection Television contains about 921600 individual pixels.
DLP Projection displays typically contain a small number of pixels that do not function normally. Your display has been
inspected and is in compliance with manufacturer’s specifications, indicating that any pixel defects do not effect the
operation or use of your display.
READ YOUR OPERATING GUIDE CAREFULLY SO THAT YOU UNDERSTAND THE OPERATION OF YOUR DLP REAR PRO-
JECTION DISPLAY AND HOW TO ADJUST THE CONSUMER CONTROLS.
IMPORTANT: Please fill out and mail in your Product Registration Card or go to www.lgservice.com to register your
product online. This information allows us to reach you promptly should we discover a safety or reliability problem that
could affect you.
FOR SERVICE:
For warranty service information, please contact the LG®Brand Customer Support telephone number listed below.
When calling for service, please have your product model number, serial number and the date of purchase or the date
of original installation available.
If a replacement unit is required, under some circumstances you may be asked to provide a reserve deposit to the
LG®Brand Service Center against a credit card number as surety for advanced shipment. Your credit card will not be
charged if you return the defective unit within 10 working days.
If a replacement unit is received, please use the carton and packaging from that unit in returning the defective unit to
the LG®Brand Service Center.
Parts and service in accordance with the LG®Brand warranty is our responsibility and will be provided without charge.
Other service requirements will be at the owner’s expense. If you have problems in obtaining satisfactory warranty ser-
vice, write or call the LG®Brand Customer Interactive Service.
To assure proper credit and avoid unnecessary charges, you must obtain a Return Authorization before returning any
product to the Factory Service Center. Contact the number below or your authorized LG®Brand repair facility for
details.
Before you call for warranty service, check your operating guide – you may avoid a service call.
CUSTOMER ASSISTANCE NUMBERS
To obtain customer assistance, product information,
or Dealer or Service locations
Call 1-800-243-0000
24 hours a day, 365 days per year