Troubleshooting
Problem |
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A feature doesn’t work as | 1 | Reread the procedure and try again. |
noted in this guide. | 2 | For many features you must lift the handset before you can use |
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| the feature. |
| 3 | Check with your system manager to be sure this feature is |
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| administered on your voice terminal. |
| 4 | You may have an older version of System 75; thus, some |
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| features may operate differently from the procedures described |
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| in this guide. Check the section below on “System 75 Version |
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| Notes” for ways in which these features work differently. |
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There are no feature access | See your system manager for a list of feature access codes for fea- | |
codes written in the appro- | tures assigned to your voice terminal. | |
priate blanks in this guide. | Then, write the codes in this guide. | |
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Problem |
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| Solution | ||
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There’s no dial tone. | 1 | Check with your system manager to be sure your voice | ||||
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| terminal is administered correctly. | ||||
| 2 | Make sure the handset and line cords at your voice terminal are | ||||
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| securely connected at both ends. | ||||
| 3 | Press |
| . If the green light next to |
| does not go on or |
| Test | Test | ||||
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| flashes rather than goes on steadily, the voice terminal is not | ||||
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| communicating with the DEFINITY switch or with System 75. | ||||
| 4 | Find a working voice terminal of the same type as your own. | ||||
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| Unplug this voice terminal from its modular wall jack. Plug | ||||
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| your voice terminal into that jack and check if it gets dial tone. | ||||
| 5 | If your voice terminal still does not work, plug the working | ||||
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| voice terminal (of the same type) into your modular wall jack. | ||||
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| If the working voice terminal has dial tone, your own voice | ||||
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| terminal is faulty. See your system manager. | ||||
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