REPAIR

Legalese fine print

Service for the MS 1202 is only available from the Mackie Designs factory in scenic Woodinville, Washington.

If there is a problem with your mixer:

1.Review the troubleshooting suggestions on the previous page.

2.Call us to confirm that the MS 1202 needs repair and to get an RA number. You must have a Return Authorization Number (RA). Call us at 1-800-258-6883, 8 AM to 5 PM Pacific time, Monday through Friday to get this number. Products shipped to us without an RA number will be refused.

3.Set aside the manual and cord. We won’t need these to repair the mixer (unless you have interharmonic under-slewing bi- polar crosstalk in your rack ears, a rare but particularly nasty problem).

4.Pack the mixer in its original shipping carton with the foam end caps in place. This is VERY IMPORTANT. If you do not have the carton, just ask for one when you get your RA number and we’ll ship it to you promptly, C.O.D.

5.Include a note stating:

a.Your return address and phone number

b.A brief description of the MS 1202's problem and how to re-create it.

6.Write the RA number in BIG PRINT on the outside of the shipping carton.

7.Send us the mixer. We recommend U.P.S. Remember to insure the mixer. U.P.S. can help you with this. Ship your MS 1202 to:

Mackie Designs, attn: Service16220 Wood-Red Rd. NE
Woodinville, WA 98072, U.S.A.

8.We’ll try to fix the mixer within five business days. We send everything back prepaid U.P.S. BLUE (Second Day Air) unless you have sent your MS 1202 to us for warranty service by NEXT DAY or SECOND DAY AIR. In that case, we figure you need it fixed ASAP, so we put it at the head of the line and ship the unit back U.P.S. RED (Next Day Air). This policy does not apply to non-warranty service.

We reserve the right to inspect any product which may be the subject of any warranty claim before repair is carried out. For warranty service we may require proof of the original date of purchase in the form of a dated copy of original retail dealers’ invoice. Final determination of warranty coverage lies solely with Mackie Designs Inc.

Products repaired under warranty will be returned freight prepaid by Mackie Designs to any location within the boundaries of the United States. Outside of the USA, products will be returned freight collect.

Products which do not meet the terms of our warranty will be repaired and returned C.O.D. with billing for labor, materials, return freight and insurance.

All warranty information can be found on your warranty card, included with this manual.

Special Offer For Folks Who Don’t Think Albums Must Be Mixed on Huge Consoles

Believe it or not, a surprising number of compact discs have been produced using MicroSeries 1202s. We’re not suggesting that an MS 1202 will replace a 128-channel SSL board. But some creative souls have tracked and mixed excellent self-produced albums using our little mixer. Also, we’ve heard some very impressive live classical and jazz recordings.

If you’ve produced a compact disc using the MS 1202 as the primary mixer, we’d like to hear it. We’ll repay you with a genuine cotton Mackie T-shirt and possible mention in our newsletter. Send your submissions and T-shirt size (M, L, XL, XXL) to :

T-shirt For CD Offer, 16220 Wood-Red Rd. NE, Woodinville, WA, 98072.

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