VLZ3

Appendix A: Service Information

1604-

Warranty Service

If you think your Mackie product has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.mackie.com/support) where you will find lots of useful information such as FAQs, and documentation. You may find the answer to the problem without having to send your Mackie product away.

Troubleshooting

Bad Channel

•Are the channels assigned to the correct mix (1-2, 3-4, L-R )?

•Is the fader up?

•Try unplugging any insert devices from the INSERT jacks.

•Try the same source signal in another channel, set up exactly like the suspect channel.

Bad Output

•Is the level control (if any) turned up?

•If you’re listening to the C-R OUTS or PHONES outputs, has a SOURCE selection been made?

•If it’s one of the MAIN OUTS, try unplugging its companion. For example, if it’s the 1/4" LEFT MAIN OUT, unplug the RCA output. If the prob- lem goes away, it’s not the mixer.

•If it’s a stereo pair, try switching them around. For example, if a left output is presumed dead, switch the left and right cords, at the mixer end. If the problem stays on the left, it’s not the mixer.

•Unplug everthing from the MAIN INSERTS.

Noise

Repair

For warranty service, refer to the warranty information on page 35.

Non-warranty service for Mackie products is available at a factory-authorized service center. To locate your nearest service center, visit www.mackie.com, click “Support” and select “Locate a Service Center.” Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday, normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area.

•Turn the channel faders and STEREO RETURN knobs down, one by one. If the sound disap- pears, it’s either that channel or whatever is plugged into it, so unplug whatever that is. If the noise disappears, it’s from your whatever.

Power

•Unplug the power cord and check the fuse.

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