REPAIR

Service for the FUSSION 1800SA and 1800S is available only from one of our authorized domestic service stations or at the factory service center, located in Whitinsville, Massachusetts. Service outside the United States can be obtained through local dealers or distributors.

If your FUSSION 1800SA or 1800S

needs service, please follow these instruc- tions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-258-6883, 7am to 5pm PST, to explain the problem in detail. They will ask you all sorts of impertinent questions in the hope of sorting out the problem. If it appears that the FUSSION 1800 needs repair, request an RA (Return Authorization) number. Have your subwoofer’s serial number ready. You must have an RA number before you can obtain service at the factory or an authorized service center.

3.Keep this user’s manual. We don’t need it to repair the subwoofer.

4.Pack the subwoofer in its original packaging, including protective wrap, endcaps, box, and pallet. This is very important. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the prob- lem, including how we can duplicate it.

6.Write the RA number in BIG PRINT on top of the box.

7.Ship the subwoofer to us via ground freight. We suggest insurance for all forms of cartage. Ship to this address:

Mackie Designs

SERVICE DEPARTMENT

One Main Street

Whitinsville, MA 01588

8.We’ll try to fix the subwoofer within three business days. Ask Tech Support for the latest turnaround times when you call for your RA number.

CARE AND

MAINTENANCE

Your Mackie subwoofers will provide

many years of reliable service if you follow these guidelines:

Avoid exposing the subwoofers to moisture. If they are set up out- doors, be sure they are under cover if you expect rain.

•Avoid exposure to extreme cold (below freezing temperatures). If you must operate the subwoofers in a cold envi- ronment, warm up the voice coils slowly by sending a low-level signal through them for about 15 minutes prior to high-power operation.

•Use a slighty damp cloth with a mild soap solution to clean the cabinets. Only do this when the power is turned off. Avoid getting moisture into any of the openings of the cabinet, particularly where the drivers are located.

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