SERVICE INFO

If you think your Mackie product has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.mackie.com/ support) where you will find lots of useful information such as FAQs, documen- tation, and user forums. You may find the answer to the problem without having to send your Mackie product away.

Troubleshooting

No sound!

•Are the level controls on the mixer or amplifier turned all the way down? Fol- low the procedures in the “Quick Start” section on page 4 to verify that all the volume controls in the system are prop- erly adjusted.

•Is the signal source working (and making union scale)? Make sure all the con- necting cables are in good repair and securely connected at both ends.

One side is way louder than the other!

•Are the level controls set the same for both channels on the mixer and ampli- fier?

•Check the PAN control on the signal source. It may be turned too far to one side. If you’re using a stereo signal source, it may be delivering an out-of- balance stereo signal.

•Try swapping sides: Switch the speaker cables coming from the amplifier at the amplifier end. If the other side is louder now, the problem is with the amplifier, the mixer, or the signal source.

Poor bass performance

•Check the polarity of the connections between the amplifier and the loud- speakers. You may have your positive and negative connections reversed at one end of one cable.

It hurts when I touch my arm, or my leg, or even my head!

• You have a broken finger.

Bad sound!

•Is it loud and distorted? Follow the pro- cedures described in the “Quick Start” section to verify that the levels are set properly.

•Are all the connections secure? It’s a good idea to periodically clean all electri- cal connections with a non-lubricating electrical contact cleaner.

•Keep practicing.

Repair

For warranty repair or replacement, refer to the warranty information on page 11.

Non-warranty repair for Mackie products is available at a factory-authorized service center. To locate your nearest service center, visit www.mackie. com, click “Support” and select “Locate a Service Center.” Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday, 7 am to 5 pm Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area.