4.Pack the loudspeaker in its original package, including protective wrap, endcaps and box. This is very impor- tant. Do not use styrofoam peanuts! When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the prob- lem, including how we can duplicate it.

6.Write the RA number in BIG PRINT on top of the box.

7.Ship the loudspeaker to us. We recom- mend United Parcel Service (UPS). We suggest insurance for all forms of cartage. Ship to this address:

Mackie Designs

SERVICE DEPARTMENT

16220 Wood-Red Rd. NE

Woodinville, WA 98072

8.We’ll try to fix the loudspeaker within three business days. Ask Tech Support for the latest turnaround times when you call for your RA number. We normally send everything back prepaid using UPS BLUE (Second Day Air). However, if you rush your loudspeaker to us by Next Day Air, we’ll treat it in kind by shipping it back to you UPS RED (Next Day Air). This paragraph does not necessarily apply to non- warranty service.

CARE AND

MAINTENANCE

Your Mackie loudspeakers will provide many years of reliable service if you follow these simple guidelines:

•Avoid exposing the loudspeakers to moisture. If they are set up outdoors, be sure they are under cover if you expect rain.

•Avoid exposure to extreme cold (below freezing temperatures). If you must operate the loudspeakers in a cold environment, warm up the voice coils slowly by sending a low-level signal through them for about 15 minutes prior to high-power operation.

•Use a damp cloth with a mild soap solution to clean the cabinets. Avoid getting moisture into any of the open- ings of the cabinet, particularly where the drivers are located.

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