REPAIR

Service for the SRS1500 is available only from one of our authorized domestic service stations or at the factory service center located in Whitinsville, Massachusetts. Service outside the United States can be obtained through local dealers or distributors.

If your SRS1500 needs service, please follow these instructions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-258-6883, 7am to 5pm PST, to explain the problem in detail. They will ask you all sorts of impertinent questions in the hope of sorting out the problem. If it appears that the SRS1500 needs repair, request an RA (Return Authorization) number. Have your subwoofer’s serial number ready. You must have an RA number before you can obtain service at the factory or an authorized service center.

3.Keep this user’s manual. We don’t need it to repair the subwoofer.

4.Pack the subwoofer in its original packaging, including protective wrap, endcaps, and box. This is very impor- tant. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the prob- lem, including how we can duplicate it.

6.Write the RA number in BIG PRINT on top of the box.

7.Ship the subwoofer to us. We recom- mend United Parcel Service (UPS). We suggest insurance for all forms of cartage. Ship to this address:

Mackie Designs

SERVICE DEPARTMENT

One Main Street

Whitinsville, MA 01588

8.We’ll try to fix the subwoofer in three to five business days. Ask Tech Support for current turnaround times when you call for your RA number. We normally send everything back prepaid using UPS ORANGE (Third Day Air). However, if you rush your subwoofer to us by air shipment, we’ll treat it in kind by placing it on the ‘priority’ shelf. Once it is repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non-warranty service.

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