9
Repair
Service for Mackie products is available at
a factory-authorized service center. Ser-
vice for Mackie products living outside the
United States can be obtained through local
dealers or distributors.
If your SWA2801z needs service, please
follow these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-898-3211,
7am to 5pm PST, to explain the problem
in detail. They will ask you all sorts of
impertinent questions in the hope of
sorting out the problem. If it appears
that the SWA2801z needs repair, request
a Service Request Number. Have your
subwoofer’s serial number ready. You
must have a Service Request Number
before you can obtain factory-autho-
rized service.
3. Keep this user’s manual. We don’t need
it to repair the subwoofer.
4. Pack the subwoofer in its original
packaging, including protective wrap,
endcaps, and box. This is VERY IM-
PORTANT. Mackie is not responsible
for any damage that occurs due to non-
factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes), day-
time phone number, RA number, and
a detailed description of the problem,
including how we can duplicate it.
6. Write the Service Request Number in
BIG PRINT
on top of the box. Units
sent without this number will be re-
fused.
7. Tech Support will tell you where to ship
the subwoofer for repair. We suggest
insurance for all forms of cartage.
8. You will need to contact the authorized
service center for their current turn-
around times. The SWA2801z must be
packaged in its original packing box, and
must have the Service Request Number
on the box. Once it is repaired, the autho-
rized service center will ship it back by
ground shipping, pre-paid (for warranty
repairs).
Note: Under the terms of the warranty,
you must ship or drop-off the unit to an
authorized service center. The return
ground shipment is covered for those
deemed by us to be under warranty.
Note: You must have a sales receipt from
an Authorized Mackie Dealer to qualify
for a warranty repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com