Troubleshooting Guide
You can solve many common refrigerator problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve the problem before calling for service.
Problem | Possible Causes |
Refrigerator does not operate | • Refrigerator is unplugged. |
| • The circuit breaker is tripped/ fuse blown. |
Compressor turns on and off | • The room temperature is warmer than normal |
| • Door is left open or is frequently opened. |
| • The refrigerator does not have the correct |
| clearances. |
| • The refrigerator has recently been disconnected for |
| a period of time. |
Refrigerator compartments are too | • Temperature control is not set correctly. |
warm | • Door is left open or is frequently opened. |
| • The door gasket does not seal properly. |
| • A large amount of warm or hot food was stored |
| recently. Wait for the refrigerator to reach its |
| selected temperature. |
| • The refrigerator has recently been disconnected for |
| a period of time. |
Vibrating or rattling (slight vibration is normal)
•Leveling legs need adjusting
•Refrigerator is placed on an uneven or weak surface.
•The refrigerator is touching the wall.
Temperature of external refrigerator | • The exterior refrigerator walls can be as much as |
surface is warm | 30°F warmer than room temperature. |
| • This is normal while the compressor works to |
| transfer heat from inside the refrigerator cabinet. |
Moisture collects inside the | • Door is left open or is frequently opened. |
refrigerator |
|
Moisture forms on outside of | • Is normal in hot and humid weather. Air carries |
refrigerator | moisture into the refrigerator when doors are |
| opened. |
Bubbling or gurgling sounds (like | • This is the normal sound of refrigerant (used to cool |
boiling water) | refrigerator) circulating throughout the system. |
Popping or cracking sounds when | • This is normal. Metal parts undergo expansion and |
compressor comes on | contraction, like hot water pipes. The sound will |
| level off or disappear as refrigerator runs. |
The door will not close properly | • The refrigerator is not on a level surface. |
| • The gasket is dirty. |
| • The storage basket is out of position. |
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