Vermont Castings EWF36A
Warranty
Limited 3 Year Warranty
Vermont Castings, Majestic Products warrants that this woodburning fireplace will be free of defects in material and workmanship for a period of three years from the date you receive it, except that the catalyst, thermostat assembly, handles, glass door panels, cement, and gasketing shall be warranted as described below.
Vermont Castings, Majestic Products will repair or replace, at its option, any part found to be defective upon inspection by a Vermont Castings, Majestic Products Authorized Dealer. The customer must return the defective part or the fireplace, with shipping prepaid, to the Authorized Dealer or pay for any Authorized Dealer in-home travel fees or service charges for in-home repair work. It is the dealer's option whether the repair work will be done in the customer's home or in the dealer's shop. If, upon inspection, the damage is found to be the fault of the manufac- turer, repairs will be authorized at no charge to the customer for parts and/or labor.
Any woodburning fireplace or part thereof that is repaired or replaced during the limited warranty period will be warranted under the terms of the limited warranty for a period not to exceed the remaining term of the original limited warranty or six (6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning fireplace are warranted to be free of defects in material and workmanship for a period of one year from the date you receive it: The thermostat assembly, handles, glass door panels, cement, and gasketing. Any of these items found to be defective will be repaired or replaced at no charge, upon the return of the part with postage prepaid to a Vermont Castings, Majestic Products Authorized Dealer.
Any part repaired or replaced during the limited warranty period will be warranted under the terms of the limited warranty for a period not to exceed the remaining term of the original limited warranty or six (6) months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the original catalyst or a replacement catalyst proves defective or ceases to maintain 70% of its particulate emission reduction activity (as measured by an approved testing procedure) within 24 months from the date the EWF36A is received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a replacement catalyst and the cost of labor necessary for its installation at the time of replacement.
A third year (25 - 36 months) of no charge replacement will be made when combustor failure is due to thermal degradation of the substrate (crumbling of ceramic material). The customer must pay for any in- home travel fees, service charges, or transportation costs for returning
the EWF36A to the Authorized Dealer. | |
Amount of Time | Credit Towards |
Since Purchase | Replacement Cost |
0 - 24 months | 100% |
25 - 36 months | 50 % |
37 - 48 months | 30% |
49 - 60 months | 20% |
61 - 72 months | 10% |
Any replacement catalyst will be warranted under the terms of the catalyst warranty for the remaining term of the original warranty. The purchaser must provide the following information in order to receive a replacement catalyst under the terms of this limited warranty:
1.Name, address and telephone number.
2.Proof of original purchase date.
3.Date of failure of catalyst.
4.Any relevant information or circumstances regarding determination of failure.
5.In addition, the owner must return the failed catalyst.
Exclusions & Limitations
1.This warranty is transferable; however, proof of original retail purchase is required.
2.This warranty does not cover misuse of the EWF36A. Misuse
includes overfiring which will result if the fireplace is used in such a manner as to cause one or more of the plates to glow red. Overfiring can be identified later by warped plates and areas where the paint pigment has burned off. Overfiring in enamel fireplaces is identified by bubbling, cracking, chipping and discoloration of the porcelain enamel finish. Vermont Castings, Majestic Products offers no warranty on chipping of enamel surfaces. Inspect your woodburning fireplace prior to accepting it for any damage to the enamel.
3.This warranty does not cover misuse of the fireplace as described in the Owner’s Guide, nor does it cover any fireplace which has been modified unless authorized by a Vermont Castings, Majestic Products representative in writing. This warranty does not cover damage to the fireplace caused by burning salt saturated wood, chemically treated wood, or any fuel not recommended in the Owner’s Guide.
4.This warranty does not cover a fireplace repaired by someone other than a Vermont Castings, Majestic Products Authorized Dealer.
5.Damage to the unit while in transit is not covered by this warranty but is subject to a claim against the common carrier. Contact Vermont Castings, Majestic Products Authorized Dealer from whom you purchased your fireplace or Vermont Castings, Majestic Products if the purchase was direct. (Do not operate the fireplace as this may negate the ability to process the claim with the carrier.)
6.Claims are not valid where the installation does not conform to local building and fire codes or, in their absence, to the recommendations in our Owner’s Guide.
7.The salt air environment of coastal areas, or a high-humidity environment, can be corrosive to the porcelain enamel finish. These conditions can cause rusting of the cast iron beneath the porcelain enamel finish, which will cause the porcelain enamel finish to flake off. This warranty does not cover damage caused by a salt air or high- humidity environment.
8.Vermont Castings, Majestic Products shall have no obligation to enhance or update any unit once manufactured.
IN NO EVENT SHALL VERMONT CASTINGS, MAJESTIC PRODUCTS BE LIABLE FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRAN- TIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidential and consequential damages or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific rights and you may have other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should contact a Vermont Castings, Majestic Products Authorized Dealer or Vermont Castings, Majestic Products if the purchase was direct with the following information:
1.Name, address, and telephone number of the purchaser.
2.Date of purchase.
3.Serial number from the label on the back.
4.Nature of the defect or damage.
5.Any relevant information or circumstances, e.g., installation, mode of operation when defect was noted.
A warranty claim will then start in process. Vermont Castings, Majestic Products reserves the right to withhold final approval of a warranty claim pending a visual inspection of the defect by authorized represen- tatives.
