MaxTech XT4861 user manual HOW to Obtain Warranty Service

warranty:

1.Any product which is not distributed in North America by MAXTECH or which is not purchased in North America from an authorized MAXTECH Dealer.

2.Any product on which the serial number has been defaced, modified or removed.

3.Damage, deterioration or malfunction resulting from:

a.Accident, misuse, abuse, neglect, fire, water, lightning or other acts of nature, commercial or industrial use, unauthorized product modification, or failure to follow instructions supplied with the product.

b.Repair or attempted repair by anyone not authorized by MAXTECH.

c.Any shipment of the product (claims must be presented to the carrier).

d.Removal or installation of the product.

e.Any other cause which does not relate to a product defect.

4.Cartons, carrying cases, batteries, external cabinets, magnetic tapes or any accessories used in connection with the product.

MAXTECH will pay all labor and material expenses for covered items, but we will not pay for the following:

1.Removal or installation charges.

2.Costs of initial technical adjustments (set-up), including adjustment of user controls.

3.Payment of shipping charges.

HOW TO OBTAIN WARRANTY SERVICE

In the event the product requires service, call the MaxTech Service Center at (562) 921-4438 between 9:00 a.m. and 6:00 p.m. (PST Monday through Friday). When you are instructed by the Technical Support Representative to return the product to MaxTech for repair, you will be given an RMA (Return Merchandise Authorization) number. You must have an RMA Number to return the product for service. Use the following procedure to return the product to MaxTech:

1.Return the product in its original package and packing (if possible).

2.Be sure to include your name, address, day-time telephone num- ber, RMA number, and a brief description of the problem (also enclose a check for out-of-warranty repair).

3.After wrapping the package securely for shipping, print your name, return address and the RMA # clearly on the outside of your package.

4.Ship the unit prepaid via UPS or the U.S. Postal Service to the address provided by the technician when you call. We recommend that the unit be insured.

This warranty is valid for products sold in North America only. Contact your local authorized distributor or dealer for the warranty offered in other areas.

All warranty services must be performed by Authorized Service Centers.

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