Maytag HRP5975S Troubleshooting Guide, Problem, Cause, Solution, Leaking T&P Valve, Pilot Outage

TROUBLESHOOTING GUIDE

These guidelines should be used by a qualified Maytag Customer Service Center Agent. Call the Maytag

Customer Service Center at 1-800-788-8899 for assistance.

Problem	Cause	Solution
	Improperly sealed, hot or cold supply connection,	Tighten threaded connections.
WATER LEAKS	relief valve, drain valve, or thermostat threads.
	Leakage from other appliances or water lines.	Inspect other appliances near water heater.
	Condensation of flue products.	Refer to CONDENSATION.
	Thermal expansion in closed water system.	Install thermal expansion tank (DO NOT plug T&P valve).
LEAKING T&P VALVE	Improperly seated valve.	Check relief valve for proper operation
		(DO NOT plug T&P valve).
	High sulfate or mineral content in water supply.	Drain and flush heater thoroughly, then refill.
SMELLY WATER
	Bacteria in water supply.	Chlorinate or aerate water supply.
	Gas control knob not positioned correctly.	Refer to LIGHTING INSTRUCTIONS.
	Main gas supply off.	Turn on main gas shut-off valve.
PILOT WILL NOT LIGHT	Thermocouple malfunction.	Replace pilot assembly and/or thermocouple.
	Match not close to pilot.	Locate pilot, move match closer.
BURNER WILL NOT	Thermocouple malfunction.	Replace pilot assembly
		and/or thermocouple.
STAY LIT
	Defective Gas Control.	Replace Gas Control.
	Dirty pilot burner.	Clean pilot assembly.
	Thermocouple tip is not in contact with pilot flame.	Insert thermocouple correctly.
PILOT OUTAGE	Thermocouple malfunction.	Replace pilot assembly and/or thermocouple.
	Defective Gas Control.	Replace Gas Control.
	Heater not lit or thermostat not on.	Refer to LIGHTING INSTRUCTIONS.
	Thermostat set too low.	Refer to TEMPERATURE REGULATION.
	Heater undersized.	Reduce hot water use.
NOT ENOUGH	Low gas pressure.	Contact your gas supplier.
HOT WATER	Incoming water is unusually cold.	Allow more time for heater to re-heat.
	Leaking hot water pipes or fixtures.	Have plumber check and repair leaks.
	High temperature limit switch activated.	Contact a Maytag Customer Service Agent to
		determine cause.
WATER TOO HOT	Thermostat set too high.	Refer to TEMPERATURE REGULATION.
WATER HEATER SOUNDS	Condensation dripping on burner.	Refer to CONDENSATION.
SIZZLING - RUMBLING	Sediment or calcium in bottom of heater tank.	Clean sediment from tank. Refer to DRAINING
		instructions in Maintenance section of manual.
SOOTING	Improper combustion.	No adjustment available. Contact a Maytag Customer
		Service Agent to determine cause.
	Lack of supply air.
VENT GAS ODORS	Improperly installed vent piping.	Contact a Maytag Customer Service Agent to determine
	Downdraft.	cause.
	Poor combustion.

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