Trouble Shooting Guide
| Problem |
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| Reason |
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| Action |
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| Kettle is leaking water |
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| May be condensation |
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| This is normal if boiled a num- |
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| This kettle is for household |
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| ber of times in succession |
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| use only. |
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| Kettle is over filled |
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| Pour out water to MAX level. |
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| If overfilled water can eject |
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| from the kettle resulting in a |
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| hazard |
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| Switch is sticking |
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| Ensure switch button is clean. |
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| Keep appliance away from |
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| cooking splatter. |
| Kettle does not work |
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| Household socket is off. |
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| Switch on household socket |
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| Ensure water covers the ele- |
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| ment before operating. |
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| Household socket is not |
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| Check the socket with another |
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| Appliance must be of similar |
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| working |
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| appliance |
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| wattage to prevent overloading. |
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| Kettle is not seated on base |
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| Seat kettle on base correctly |
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| Your life of the kettle will be |
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| correctly. |
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| reduced if not seated on base |
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| correctly. |
| Kettle trips mains power |
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| Overloaded circuit. |
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| Unplug all appliances attached |
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| Note that their can be up to 5 |
| supply |
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| to the same circuit. |
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| household plug sockets on 1 |
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| circuit. |
| Kettle takes too long to boil |
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| Element has lime scale |
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| Descale element using a |
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| Kettles with scale will have a |
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| deposits. |
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| proprietary descaler or citric |
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| reduced lifespan. Clean the |
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| acid solution. If not successful |
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| scale regularly. |
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| then a new element may be |
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| required. |
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| Kettle works intermittently |
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| Element has lime scale |
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| Descale element using a |
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| Kettles with scale will have a |
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| deposits. |
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| proprietary descaler or citric |
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| reduced lifespan. Clean the |
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| acid solution. If not successful |
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| scale regularly. |
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| then a new element may be |
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| required. |
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| Kettle is rusting on outside |
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| Steam deposit has oxidised and |
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| Wipe your kettle after each use |
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| Keeping any appliance clean |
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| turned into an orange colour. |
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| to keep dry. Polish stainless |
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| at all time will extend the life of |
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| steel occasionally. |
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| the product. |
| Element is rusting. Rust spots |
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| Water deposits on the element. |
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| Some stains are stubborn and |
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| Use distilled water. |
| on element. |
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| Some areas have water that |
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| a descaler may not be effective. |
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| will result in orange or brown |
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| This should not affect function. |
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| stains. |
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| Kettle does not switch off |
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| Lid not positioned correctly |
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| Place lid on the kettle securely. |
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| Ejecting steam from the spout |
| automatically |
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| or is off. |
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| or lid can be a hazard |
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Service Centre Share Call: 086 111 5006
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