Metrologic Instruments SP5500 manual Troubleshooting, Symptom

Troubleshooting

SYMPTOM

Does not power up after pressing POWER key.

Cannot transmit data or

programs to/from the terminal

Keypad does not work

properly

Scanner does not scan

Abnormal responses

DESCRIPTION

Make sure the battery is inserted and charged.

Charge the battery and check the charging status. If no charging information shown on the display, reload the battery and check if the battery is properly installed then try again.

Call for service if problem persists.

Check if the cable is plugged tightly into host device and cradle.

Check if host communication parameters (COM port, baud rate, data bits, parity, and stop bit) match with the Terminal's.

Verify that the communication port on the host device is not in use by another device.

Turn off the power then enter the system menu. From the system menu, select the Test and then its sub-item KBD. Perform the key-in test.

Call for service if problem persists.

Check if the bar codes used are enabled

Check if battery-low indicator is shown on the LCD display. If yes, charge the battery

Call for service if problem persists.

Open the battery cap and re-load the battery.

Enter system menu. Run diagnostic test.

Call for service if problem persists.

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