Frequently asked questions
,Repairs should only be carried out by a qualified and trained person in accordance with local and national safety regulations. Unauthorized repairs could cause an injury or machine damage.
What if the cooktop or the burners can not be turned on?
Possible fault | Fix |
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The safety lock is activated. | Deactivate the safety lock (see "Safety lock"). |
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There is no power to the cooktop. | Reset the circuit breaker if it tripped or turn on the |
| power main. |
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The cooktop needs to be reset. | Trip the circuit breaker to the cooktop or turn off |
| the power main for 1 min. |
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What if the cooktop turns off during use and the residual heat indicator or a flashing F appears or a tone sounds?
Possible fault | Fix |
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The burner was on for too long or the touch | See "Safety |
controls were covered. |
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What if a heating element turns on and off at the highest power setting?
Possible fault | Fix |
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The overheating protection activated. | See "Overheating protection" |
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What if food does not cook when using
Possible fault | Fix |
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The pot or pan does not transfer heat properly. | Use the correct size pots and pans with concave |
| bases. |
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Large amounts of food is being cooked. | Select a higher continued cooking setting. |
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What if the touch controls are over sensitive or do not react?
Possible fault | Fix |
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The touch control sensivity could not be reset | Reset the touch controls manually. See, "Manual |
automatically. | reset of the touch controls". |
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What if the safety lock indicator lights as well as numbers appear in the timer displays while the cooktop is turned off?
Possible fault | Fix |
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The touch control sensivity could not be reset | Reset the touch controls manually. See, "Manual |
automatically. | reset of the touch controls". |
| If the problem persists, contact Technical Service. |
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