Frequently asked questions
What if the vacuum cleaner automatically shuts off?
ComfortLine Models: The "On" indicator lights red.
PremiumLine Models: The "§" Thermo indicator lights red.
Possible fault | Solution |
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The vacuum cleaner has overheated. | – Turn the vacuum cleaner and |
The temperature limiter automatically | Powerbrush off and pull the plug from |
turns the vacuum cleaner off. | the outlet. |
This can occur if large articles block | – Check for any blockages and allow the |
the suction tube, when the dustbag is | vacuum cleaner to cool for 20 - 30 |
full or contains particles of fine dust. | minutes. |
A heavily soiled exhaust or dust |
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compartment filter can also be the |
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cause of overheating. |
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What if the Powerbrush automatically shuts off and the indicator displays a red light?
Possible fault | Solution | |
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The blockage protection feature has | – Turn off the Powerbrush, then switch | |
been activated. This can occur if | off and unplug the vacuum cleaner. | |
enough threads wrap around the | – Remove the blockage. | |
beater bar or if a large or long object | The vacuum cleaner is now ready for use. | |
has been vacuumed up. | ||
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What if the Powerbrush automatically shuts off and the indicator displays a yellow light?
Possible fault | Solution | |
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The temperature limiter in the | – | Turn off the Powerbrush, then turn off |
Powerbrush has been triggered |
| and unplug the vacuum cleaner. |
because of overheating, for example | – | Inspect the vacuum hose/wand and all |
due to a blockage in the vacuum |
| filters. |
hose/wand. | It is important to allow the Powerbrush to | |
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| cool. To speed up the process: | |
| – | Plug in the vacuum cleaner and turn it |
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| on. |
| – | Vacuum for approx. 10 minutes, but |
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| leave the Powerbrush off. |
| This helps cool off the Powerbrush so that | |
| it can be switched on again. | |
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