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CALL HANDLING

Hold

7RSODFHDFDOORQ+ROG
3UHVV+ROG
7RUHWULHYHDFDOOIURP+ROG
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJOLQHNH\
7RUHWULHYHDFDOOIURP+ROGDWDQRWKHUVWDWLRQ
3UHVVWKHIODVKLQJOLQHNH\
25
'LDODQGWKHQXPEHURIWKHVWDWLRQWKDWSODFHGWKHFDOORQ+ROG

Transfer

7R7UDQVIHUDQDFWLYHFDOO
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
7RFRPSOHWHWKH7UDQVIHUKDQJXS
7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
7RFDQFHOWKH7UDQVIHUSUHVV&$1&(/
7RWUDQVIHUDQDFWLYHFDOOGXULQJKHDGVHWRSHUDWLRQ
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 7RFRPSOHWHWKH7UDQVIHUSUHVVWKH5HOHDVHIHDWXUHNH\