Mitel IP Phone Feature Codes, Buttons, and Quick Reference Guide

Mitel 5330e Quick Reference Guide (Mitel 5000 Communications Platform)

Feature Buttons

Feature buttons provide quick access to commonly used features. See the following table for descriptions.

Button		Action
(Up)	Provides volume control.
(Down)	Scrolls through feature options.
(Speaker)	Activates Handsfree Mode.
	Activates features.
(Mute)	Mutes the microphone during a
	call.
(Applications)	Activates the Applications menu to
	use the conference unit or cordless
	devices, program various phone
	settings, and enable Clean Mode.
(Special)	Activates features while on a call.
	The	(Special) button does not
	cancel	features. To cancel
	features, press the Star button (*).
(Redial)	Calls the last external number
	dialed. You cannot redial internal
	numbers.
(Hold)	Places the current call on hold.
	Left/Backspace when entering
	dialpad characters.
(Transfer)	Transfers the current call.
	Right/Forward when entering
	dialpad characters.
(Message)	Allows you to view station
	messages.
	Toggles between Alpha Mode and
	Numeric Mode.

Commonly Used Feature Codes

Most of the following feature codes work when your IP phone is idle. However, if you are on an active call or if the IP phone is off-hook, you may need to press

(Special) to activate the feature before you enter the feature code.

If you make a mistake when entering numbers or characters,

you can press (Hold) to move the cursor to the left and delete the characters entered, or you can press * to cancel the feature.

Contact your system administrator for more information about system features.

Feature	Code
ACD Agent – Log In/Out	328
Automatic IC Call Access – On/Off	361
Automatic Trunk Call Access – On/Off	360
Background Music – On/Off	313
Call Forward – All Calls	355
Call Logging	333
Conference	5
Default Station	394
Directory	307
Display Time And Date	300
Do-Not-Disturb – On/Off	372
Dynamic Extension Express – On/Off	364
Dynamic Extension Express Handoff	388
Handsfree – On/Off	319
Headset – On/Off	317
Hold – Individual	336
Hold – System	335
Hot Desk On/Off	348
Hunt Group – Remove/Replace	324
Message – Cancel Left Message	366
Message – Delete Message	368
Message – Leave Message	367
Message – View Messages Menu	365
Microphone Mute – On/Off	314
Page Receive – On/Off	325
Program Buttons	397
Program Station Passcode	392
Programmable Buttons – Default	395
Queue (Callback) Request	6
Record-A-Call	385
Reverse Transfer (Call Pick-Up)	4
Ring Tone Selection	398
Station Speed Dial	382
Station Speed Dial – Programming	383
Switch Keymap	399
System Forward – On/Off	354
System Speed Dial	381
View Button Assignments	396

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