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Mitel 8620, 8622 Viewing Button Assignments, Resetting Programmable Buttons, Resetting the IP Phone to the Default Settings, Switching Keymaps

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Mitel® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 17

Personalizing Your Phone

Viewing Button Assignments

You can view programmable button (key) feature assignments.

To view button assignments:

1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears.

2. Press any of the feature buttons to display the assignment.

3. Press # or (Speaker) to exit.

Resetting Programmable Buttons

You can reset all buttons (keys) that you have programmed to the default assignments.

Resetting the programmable buttons does not reset button assignments programmed by the

system administrator.

To reset the feature buttons to the default values:

With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears.

Resetting the IP Phone to the Default Settings

Resetting the IP phone to the default settings does the following:

• Returns all volume settings to the default levels. See “Changing Volume Levels” on

page 9.

• Cancels Background Music. See “Listening to Background Music” on page10.

• Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on

page 21.

• Restores Handsfree Mode. “Using Handsfree Mode” on page29.

• Cancels Manual Call Forwarding. See “Manual Call Forwarding” on page33.

• Cancels System Forwarding. See “System Forwarding” on page33.

• Cancels Do-Not-Disturb (DND). See “Using Do-Not-Disturb (DND)” on page47.

• Restores Page settings. See “Paging Other System Users” on page49.

• Resets hunt group calls. See “Hunt Groups” on page51.

To reset your IP phone to the default settings:

Dial 394. STATION DEFAULTED appears.

Switching Keymaps

Keymaps are the default button assignments on your IP phone. Your system administrator may

have programmed an alternate keymap, allowing you to switch between keymap assignments.

Contact your system administrator for more information.

To switch between keymaps when your IP phone is idle:

With the handset on-hook, dial 399. The display shows either ALTERNATE (or)

STANDARD KEYMAP IS ACTIVE.

To switch between keymaps during a call:

Press (Special), and then dial 399.

Contents

Main Page 8620/8622 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software and Firmware Updates Software Compatibility CAUTION Phone Usage WARNI NG Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 9 Answering and Placing Calls 19 Call Features 29 Messages 45 Hunt Groups 51 Troubleshooting 55 Index 59 Getting Started Welcome About Your IP Phone Feature Descriptions Handset Display Message Indicator Lamp Programmable Buttons Dialpad Buttons Speaker Feature Buttons Phone Connectors Phone Signals Comfort and Safety Tips Headset Instructions Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Viewing Button Assignments Resetting Programmable Buttons Resetting the IP Phone to the Default Settings Switching Keymaps Activating Door Relay Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Internal Calls Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory * Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Placing Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Configuration Assistant Changing Your Station Password Accessing Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Password Messages Using Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 60 D E F G H I K L M N R S T V