Mitel 8660 manual

MITEL

8560/8660

Phone User Guide

Contents

Main Page 8560/8660 Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software and Firmware Updates Software Compatibility Phone Usage WARNI NG Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 9 Answering and Placing Calls 17 Call Features 27 Messages 41 Hunt Groups 47 Troubleshooting 51 Index 55 Getting Started Welcome About Your Phone Feature Descriptions Handset Display Message Indicator Lamp Menu Buttons Programmable Buttons Dialpad Buttons Speaker Feature Buttons Phone Connectors IP Phone Exceptions Phone Signals Comfort and Safety Tips WARNI NG Headset Instructions Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast Listening to Background Music Changing the Language Using Programmable Buttons Additional Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Programming Programmable Buttons Viewing Button Assignments Resetting Programmable Buttons Resetting the Phone to the Default Settings Switching Keymaps Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Internal Calls Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Using the Dialpad Buttons to Enter Characters Dialing Station Speed-Dial Numbers Deleting Speed-Dial Entries Assigning Speed-Dial Entries to Programmable Buttons Using the Directory * Using Account Codes Page Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Personal Call Routing Placing Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Record-A-Call Using Group Listen Using Call Logs Using Secondary Extension Buttons Remote Programming Entering a Remote Programming Password Using Remote Programming to Change the Password Using Remote Programming to Change DND Settings Using Remote Programming to Forward Calls Using Remote Programming for Personal Call Routing Page Messages Using Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups UCD and ACD Hunt Groups Logging in to ACD Hunt Groups Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Using Barge-in Stealing Hunt Group Calls Page Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index A B C Page 56 D E F G H M N O P R S T U V W