SURFboard® SVG2501
Wireless Voice Gateway
Troubleshooting
Before calling your service provider, try unplugging and plugging the power cord on the gateway in the wall outlet to restart it.
The Problem | The Solution |
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Green POWER LED is OFF | Check that the gateway is plugged into the power adapter and wall outlet. |
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Cannot connect to Wireless | First, check that the Target SSID (e.g., Motorola) is visible on the client card. Then, attempt to reconnect |
Network | using either the |
| For more information, see the Troubleshooting section in the User Guide.. |
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Cannot receive or send data | Check that the coaxial cable is properly connected to the gateway and cable outlet or splitter. |
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| Check that the Ethernet cable is properly connected to the gateway and your computer. |
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| Check the IP address by following the steps in “Verifying the IP Address” in the User Guide. For UNIX® |
| or Linux® computers, you must have Adobe Acrobat Reader installed to open the User Guide. Call your |
| service provider if you need an IP address. |
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| Check the LEDs on the front panel. Note the first LED from top to bottom that is OFF. See “Front Panel |
| LEDs and Error Conditions” in the User Guide on the Installation CD for more information. |
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