5 TROUBLESHOOTING
Problem | Possible Solutions |
|
|
There is no audio | • Verify that the Mute button on the remote control |
when viewing | has not been pressed. Press mute on the remote |
cable channels. | control to restore sound. |
| • If the DCH receiver audio output is connected to the |
| TV, verify that the Mute button on the TV has not |
| been pressed. |
| • If the DCH receiver audio output is connected to a |
| home theater receiver, verify that the receiver is set |
| to the appropriate input source and the Mute button |
| on the receiver has not been pressed. |
| • Verify that you have the correct cables for the audio |
| connections. |
| • Verify that the audio cables are firmly connected |
| between the DCH receiver and the audio playback |
| device (TV, receiver, DVD player, etc.). |
|
|
There is no video | • Verify that the TV is powered on and set to the |
on the TV screen. | appropriate input source for the DCH receiver. |
| • Verify that the DCH receiver is powered on and |
| tuned to an authorized cable channel. |
| • Verify that all video cables between the DCH |
| receiver and the TV are firmly connected. |
| • Verify that the coaxial cable feed is firmly connected |
| to the DCH receiver and the wall jack. |
| • If the DCH receiver video output is connected to a |
| home theater unit, verify that the home theater unit |
| is powered on and set to the appropriate input |
| source. |
|
|
No closed | • Verify that closed captions are enabled on the TV. |
captions display. | • Closed captioning may not be available on the |
| current program. |
There are black | • |
bars to the right | unless set to Stretch (see your TV manual for |
and left of the | information about stretching 4:3 video). |
picture. |
|
|
|
There are black | • Some SD programs are broadcast in the letterbox |
bars above and | format with black bars above and below the picture. |
below the | Some |
picture. | may be able to remove the black bars (see your TV |
| manual for information about zooming 4:3 video). |
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