52 Troubleshooting
Forgot your pattern or passcode?
If you forget your pattern or passcode, see your
service provider.
Troubleshooting
we’re here to help

Crash recovery

In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page3), then replace and switch your phone on as
usual.
Reset
To reset your phone to factory settings and erase all
the data on your phone, touch Menu > Settings
>Privacy > Factory data reset >Reset phone.
Warning: All data on your phone will be deleted.
(Nothing on your memory card is deleted.)

Service & repairs

If you have questions or need assistance, go to
http://www.motorola.com/support, where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at 1-800-734-5870 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).