Troubleshooting

Problem — If this occurs:

No graphics or program guides appear on the TV screen

Solution — Then do one of the following:

If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the QIP set-top. On-screen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video.

No closed captions

• Verify on the User Settings menu that closed captions are enabled on the QIP set-top.

• Verify that closed captions are enabled on the TV.

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Note: Closed captioning may not be available on the current program.

There are black bars to the right and left of the picture

•Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video).

•If the QIP set-top is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.

•Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

There are black bars above and below the picture

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen.

•Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the QIP set-top is tuned to a 4:3 program.

•Set the TV TYPE to 4:3 Pan-Scan. This enables the QIP set-top to remove the black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

There are black bars on all four sides of the picture

This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p.

This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV.

A broadcaster may include black bars on either side of a widescreen broadcast. This is called a “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the QIP set-top cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

Be sure to match up each signal to the same YPbPr connection on the TV.

Colors do not appearOtherwise, colors will not appear correctly on your TV. correctly

The QIP set-top is making a humming noise

The QIP7232 includes an integrated hard drive and a fan for cooling. During normal operation, the QIP7232 emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the QIP set-top. Please note the hard drive will stay on even when the QIP7232 is turned off (standby).

QIP7232 Quick Start Guide

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