Troubleshooting

Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.

Problem — If this occurs:

The QIP set-top will not power on

Solution — Then do one of the following:

•The QIP set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.

•Verify that the AC power cord is connected to the QIP set-top and an AC outlet. Unplug the QIP set- top from the AC outlet, plug it back in, and then press the POWER button.

•If the QIP set-top is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the power cord from the QIP set-top’s AC outlet, plug it back it in, and then press the POWER button. Use an unswitched outlet, if possible.

•Press the POWER button on the QIP set-top’s front panel instead of the remote control. The batteries in the remote control may be depleted.

The remote control does not work

•Verify that the remote control is in STB mode.

•Verify that there are no obstructions between the remote control and the QIP set-top. Aim the remote control directly at the QIP set-top front panel, not the TV or VCR.

•The angle between the remote control and the QIP set-top may be too large. Stand in front of the QIP set-top and not too far to either side.

•Press and release operation keys one at a time, firmly and deliberately.

•Try changing channels using the buttons on the QIP set-top front panel.

•Check the batteries in the remote control. Install new batteries if needed.

There is no audio when viewing cable channels

•Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control to restore sound.

•If the QIP set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.

•If the QIP set-top audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed.

•Verify that you have the correct cables for the audio connections.

•Verify that the audio cables are firmly connected between the QIP set-top and the audio playback device (TV, receiver, DVD player, etc.).

There is no audio from the center and/or surround speakers of a home theater receiver connected to the QIP set-top

•Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio.

•Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the QIP set-top and the home theater receiver.

•Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic).

•Verify that the receiver is properly configured to work with all connected speakers.

There is no video on the TV screen

•Verify that the TV is powered on and set to the appropriate input source for the QIP set-top.

•Verify that the QIP set-top is powered on and tuned to an authorized cable channel.

•Verify that all video cables between the QIP set-top and the TV are firmly connected.

•Verify that the coaxial cable feed is firmly connected to the QIP set-top and the wall jack.

•If the QIP set-top video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.

•If the QIP set-top video output is connected to a TV through an HDMI connection, power off the TV and then power off the QIP set-top. Wait one second and then power on the devices.

•Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the QIP set‑top. To select a different format:

1.Ensure that your QIP set-top is plugged into a power outlet and is turned off.

2.Ensure the TV is turned on and tuned to the appropriate channel for the set-top.

3.Press the MENU key on the front panel. Your settings are displayed on the QIP set-top front panel display.

4.Use the ▲ and ▼ keys on the front panel to display the HDMI/YPbPr OUTPUT setting.

5.Press the ► key to cycle through the available output formats until a picture displays on the TV.

QIP7232 Quick Start Guide

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