SURFboard® SBV6220

DOCSIS® 3.0 Digital Voice Modem

Install Sheet

Troubleshooting

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging

and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

The Problem

 

The Solution

 

 

 

Green POWER light is OFF

 

Check that the SBV6220 DOCSIS 3.0 Digital Voice Modem is plugged into the AC adapter and wall outlet.

 

 

 

Cannot receive or send data

 

If you have cable TV, check that your TV is working and the picture is clear.

 

 

If you cannot receive your regular TV channels, your data service will not function.

 

 

 

 

 

Check the coaxial cable connection to the SBV6220 DOCSIS 3.0 Digital Voice Modem and wall outlet.

 

 

Hand-tighten if necessary.

 

 

 

 

 

Check that the Ethernet cable is properly connected to the SBV6220 DOCSIS 3.0 Digital Voice Modem and

 

 

your computer.

 

 

 

 

 

Check the IP address by following the steps in “Verifying the IP Address” in the Installation Guide. On

 

 

computers using UNIX® or Linux®, you must have Adobe Acrobat Reader installed before opening the

 

 

Installation Guide. Call your cable provider if you need an IP address.

 

 

 

 

 

Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates

 

 

where the error occurred as described in Front-Panel Lights and Error Conditions in the Installation Guide.

 

 

 

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© Motorola, Inc. 2008. All rights reserved.

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