SURFboard® SBG6580
Troubleshooting
Before calling for technical support, try restarting your cable modem gateway by unplugging the power cord, waiting five seconds, and then plugging it back in again.
The Problem |
| The Solution | |
Power icon is not visible | Check that your cable modem gateway is plugged into a live electrical outlet that is not controlled by a | ||
| light switch. |
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Cannot connect to Wireless | First, check if Wireless | icon is on. Then, run the | |
Network | |||
CD to reconnect to the network. | |||
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| See the Troubleshooting section in the User Guide for more information. | ||
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Cannot receive or send data | Check that the coaxial cable is properly connected to your cable modem gateway and cable outlet or | ||
| splitter. |
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| Check that the Ethernet cable is properly connected to your cable modem gateway and computer. | ||
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| Check the IP address by following the steps in “Verifying the IP Address” in the User Guide. | ||
| For UNIX® or Linux® computers, you must have Adobe Acrobat Reader installed to open the User Guide. | ||
| Call your service provider if you need an IP address. | ||
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| Verify that the Power | icon is visible on the front panel. | |
| See “Product Overview - Front Panel” in the User Guide on the SBG6580 Installation CD for more | ||
| information. |
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