16
Service and Maintenance

Replacement Parts

•Filters
For better tasting coffee and tea, we recommend that you use MR. COFFEE®brand
8-12 cup paper filters or MR. COFFEE®brand permanent filters. These filters are
available at most grocery stores.
•Decanters
You can usually purchase a replacement decanter from the store where
you purchased your coffeemaker. If you are unable to find a replacement,
please call 1-800 MR COFFEE (1-800-672-6333) in the U.S. and Canada for
information on where you can find a store that carries replacement decanters.

Repairs

If your coffeemaker requires service, do not return it to the store where you purchased
it. All repairs must be made by Sunbeam or by an authorized MR. COFFEE®Service
Center. If you live in the U.S. or Canada, please call us at the following toll-free
telephone number to find the location of the nearest authorized service center:

1-800 MR COFFEE (1-800-672-6333)

Monday through Friday, 9
A
.
M
.– 6
P
.
M
., Saturday 9
A
.
M
.– 3
P
.
M
. EST
To assist us in serving you, please have the model number (AR12, AR13, ARX20 or ARX23)
and date of purchase information when you call.

Questions, Comments and Suggestions

We welcome your thoughts; please include your complete name, address and telephone
number when you write or e-mail us at:

consumeraffairs@consumer.Sunbeam.com

You may also visit our website and discover the secret to brewing the perfect cup of
coffee. You’ll also find a rich blend of gourmet recipes, entertaining tips and the latest
information on MR. COFFEE®products.

www.mrcoffee.com

Consumer Affairs Department
MR. COFFEE®
A Product of Sunbeam Corporation
P.O. Box 948389
Maitland, FL 32794-8389