Appendix B – Warranty and Service
Multi-Tech Systems, Inc. MultiConnect Serial-to-Ethernet Adapter User Guide (S000344D) 21
International distributors should contact their MTS International sales representative for information about the repairs for their Multi-
Tech product.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email
mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.
Replacement Parts SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can
place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com