Multi-Tech Systems RF600, RF660, RF760 Appendix H Multi-Tech Systems, Inc. Warranty and Repairs Policies

Appendix H – Multi-Tech Systems, Inc. Warranty and Repairs Policies

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of

two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending

on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been

neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party

without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be

defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by

Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED

THE PRICE FOR DEFECTIVE PRODUCTS.

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and

Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box),

your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at

(888) 288-5470 or visit our web site at COMPANY/Programs/overnight_replacement for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our

Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting,

receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email

mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are

billed on a time-plus-materials basis.

(Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also

contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-

Tech sales office directory is available at http://www.multitech.com/COMPANY/contact_us/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory.

Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments

made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address

(must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check in U.S. dollars drawn on a

U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements

are made in advance.