National Instruments 370620B-01 Troubleshooting

Troubleshooting

If Windows NT reports an error or you cannot connect to the network, try

the following suggestions first. If you are still having trouble, refer to the

additional topics in this section.

• Service Pack 5 or later is required for driver installation. Advanced

features require Service Pack 6a or later.

• When installing adapters on a Windows NT system with no other

adapters installed, you must install Networking support. To

successfully install Networking and the adapter drivers, you can either:

– Copy the required Windows NT 4.0 Networking files to the hard

drive and use the Intel CD-ROM to install the adapter driver, or

– Use the Windows NT 4.0 CD-ROM to install Networking and

create setup disks to complete driver installation. To create setup

disks, click Create Install Disk in the Autorun screen.

• Make sure you are using the drivers provided on the PCI/PXI Gigabit

Ethernet Adapters CD-ROM.

• Make sure the drivers are loaded and the protocols are bound. Check

the settings in the Network/Bindings dialog box in the Control Panel.

• Check the Windows NT Event Viewer for error messages.

• Make sure Plug and Play OS is set to NO in your computer’s BIOS.

• Test the adapter with the PROSet 2 advanced configuration utility that

was installed on your system when you installed the drivers. To start

PROSet, double-click the PROSet 2 icon in the Windows Control

Panel. To run diagnostics, select the adapter and click the Diagnostics

tab, then click Run Tests.

• If you do not see the ProSet 2 icon, refer to the Additional

Troubleshooting Tools section.

Test the adapter by running diagnostics. To test the Ethernet functionality,

run PROSet 2 by double-clicking the PROSet 2 icon in the Control Panel.

Select the adapter and click the Diagnostics tab, then click Run Tests.

If your board has GPIB functionality, run the NI-488.2 Getting Started

Wizard to verify your hardware and software installation.