NEC AT-21 warranty Answering Calls, Hold / Transferring Calls, Placing Calls Quickly

Answering Calls

Picking up another Extension’s Call

In same	8	6	7
Group
In other	8	6	9
Groups

Placing Calls

Placing an Outside Call

Trunk Code	Telephone Number
9	? ? ? ?

‹Listen for Dial Tone before dialling the Telephone Number.

Pickup for

Extension Number

Specified 7 1 5 ? ? ?

Extension

‹System programming is required to allow Group Call Pickup. Ask your NEC Authorised Supplier for details.

Hold / Transferring Calls

Placing a Call on Hold / Retrieving a Held Call

Hold	FLASH	Retrieve	FLASH
	(Talking)	(Don’t hang up)

‹If you go on hook, the held call will ring back.

‹This operation puts your call on Exclusive Hold. Other extension users can not take the call off Hold.

Retrieving a Held Outside Call

			Trunk No.
			you want to retrieve
7	7	2	?	?

Transferring a Call to another Extension

FLASH	Extension Number
	?	?	?
(Talking)			(Announce)

5

Placing an Intercom Call

Extension Number

? ? ?

‹Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin speaking. Dialling “1” changes voice/ring mode (where the destination is a Topaz Telephone).

Placing Calls Quickly

Abbreviated Dialling <for outside calls>

				Common/Personal
Common/				Abbv. Bin No.
				?	?	?
Personal
Abbv.
Group				Group Abbv. Bin No.
	8	1	4	?	?	?
Abbv.

‹Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):

2-digit dialling: Common = 00-79, Personal = 80-99, or

3-digit dialling: Common = 000-899, Personal = 990-919.

‹Single Line Telephones cannot store a number into an Abbreviated Dialling Bin. For this you must use a Display Topaz Telephone or PC Programming application. Ask your NEC Authorised Supplier for details.

‹System programming is required to provide Group Abbreviated Dialling. Ask your NEC Authorised Supplier for details.

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