Troubleshooting
Problem | Possible Cause and Solution | |
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No Power | 1. Ensure the power lead is firmly connected to the player and plugged | |
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| into the socket fully. |
| 2. | Switch the power on |
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Can not play Disc | 1. | Switch the power on. |
| 2. The Disc type is not supported by the player or is seriously damaged. | |
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| Only use discs that can be played by this player |
| 3. | Wrong side of disc – place the disc on the tray with printed side |
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| up. |
| 4. | Restriction of Disc level. Cancel the restriction. |
| 5. Condensation on the laser lense. Switch on the player without any | |
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| disc loaded and allow to ‘Warm up’ for |
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No Picture | 1.The TV Video Input state is incorrect. Adjust the TV to | |
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| /Component or HDMI depending on which player output is being |
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| used. |
| 2. Video output settings from player are incorrect for the TV / Display. | |
| 3. | Damaged Media – clean the disc |
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Picture distorted or loss of | 1. | The output settings of the DVD player are not matched with the |
color |
| input settings of the TV / Display. Recheck both player and TV |
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| settings |
| 2. | Damaged or poor quality media – clean or replace the disc |
| 3. | Connect the DVD player directly to the TV set. |
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No Disc / Wrong Disc | The disc could be dirty or damaged. Please clean or replace the disc | |
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Can not display picture as full | 1. | Reset the display mode of the TV |
screen | 2. | Select the corresponding screen mode on the DVD player setting |
|
| menu |
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Can not select a chapter | Some discs are disabled from selecting an individual chapter | |
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Remote Control does not | 1. Obstacle between the remote control and receiving window - point | |
work |
| the remote to the player directly – i.e. get a clear line of sight. |
| 2. The remote control batteries have the wrong polarity or low power. | |
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| Please reload or replace the batteries |
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No Sound | 1. | Check the TV or Amplifier equipment to make sure it is turned on. |
| 2. | The volume control has been set to minimum or MUTE has |
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| been turned on. |
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| Note: |
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| There is no audio output when the player is paused, in Step mode, |
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| slow motion, FF or FR status. |
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