NETGEAR RangeMax™ NEXT Wireless Router WNR834B User Manual
Troubleshooting 7-7
v2.1, July 2007
To ping the router from a running Windows PC:
1. From the Windows toolbar, click Start, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click OK.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
– For a wired connection, make sure the numbered LAN port light is on for the port to
which you are connected. If the light is off, follow the instructions in “The LAN or
WAN port lights are not lit.” on page7-3.
– Check that the corresponding Link lights are on for your network interface card. If
your router and computer are connected to a separate Ethernet switch, make sure the
link lights are on for the switch ports that are connected to your computer and router.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer.
– Verify that the IP address for your router and your computer are correct and that the
addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device. From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are displayed.
If you do not receive replies: